The following policies and procedures serve as a guide for first-time and regular massage clients.

ARRIVAL TO YOUR MASSAGE- Please arrive for your appointment 15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.

If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.

LATE ARRIVAL POLICY- Please call me at 440-606-3180 if you’re running late. In order to remain on schedule for all clients, I may shorten your service time if you are late for your appointment. The regular service price will apply.


A credit card is required to reserve all massage appointments. Cancellations made less than 24 hours before the scheduled appointment time will be charged half the price of all services booked. No shows, appointments canceled upon arrival, and appointments canceled within less than an hour of the scheduled appointment time will be charged in full for all services booked. 


Other Massage Policies

Prior to each massage session, the treatment plan will be discussed with you. At your first visit with me you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.


  • Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.
  • We do not massage anyone under the age of 18 unless the parent or guardian  signs their form.


  • It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
  • The client must also keep the massage therapist informed of any changes in health conditions.

If the child is younger than 18 years old, we will ask a parent or guardian to sign their form.

Your massage therapy records are kept in the strictest confidence by this office. All client records are kept in a secure place and only those who need to see a client’s file for legitimate business or professional purposes have access to them. Your records will not be released to third parties, including health care providers and insurance companies without your written consent. Records may be surrendered if required by law.

Inappropriate behavior will not be tolerated. Suggestive comments, sexual innuendos, touching of a massage therapist in an inappropriate way, will result in the termination of the massage session and the client will not be allowed to return for further massages. Our full fee will be expected.


BW Massage Therapy recognizes that both massage therapists and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If you have any of the following contagious illnesses the massage session will be rescheduled:
Diarrhea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, Whooping Cough and the Common Cold. 

If you have any questions on the above information,
please direct them to 440-606-3180